Customers are always right!” is the most famous phrase said in selling and buying. and it is an indication of how customers are right, that business owner should take them as a clear source of information which evaluates and review their work. Subsequently, we should talk about the customer feedback regarding your mobile app, which may be your product or the channel you buy your products through. Thus we are talking about in-app feedback.
In-app feedback is to add a page, or tools to your mobile app, so the customer can give their feedback for something they purchased from you, they can send:
For sure, if you receive these various forms of feedback, you are collecting very precious information which makes you capable of upgrading your products and mobile app as well.
You have many tools that let you to gather all the information you can, it let you communicate with your customers by different means, like:
Once you apply one or more of these in-app feedback tools in your mobile app, you are enhancing your business by:
So, you may notice that mobile app user feedback is a very important factor in your business, it shows you how customers are partners that you should depend on, to reach optimal performance and efficiency.